Do you have a key question about working with us?
Find the answer to the most common FAQs, and if you still can’t find what you’re looking for, don’t hesitate to contact us at support@bunnystudio.com!
Being part of Bunny Studio will not necessarily guarantee that you have a steady stream of work. This depends on several factors, including client demand, and how competitive the segment you’re apart of is.
It also depends on how you manage to “stand out” with the work you do as a Pro in our platform: your responsiveness, the quality of your work, the competitiveness of your rates, and keeping an up-to-date profile with high-quality samples. This way our algorithm will favor you and send more projects your way!
Our Bunny Pros are free to set their own rates according to word count/project length/complexity. We suggest our Pros charge what they think is fair for their quality and experience. Also, we refrain from suggesting rates because they greatly differ from one market to another and also, from one level of experience to another.
We add our commission over the rates you have provided us to calculate the final cost to our clients. The commission varies from project to project. Regardless, our Pros are always paid the rates they want and we assume all the risk. Meaning, if a client rejects a project even after our quality control team has accepted it, our Pros still get paid the full reward we committed. Here’s an article with more details explaining our reward and markup system.
Our Pros get paid in full within 30 days once their deliverable is accepted by our quality control team. That means that even if the client rejects it, you still get paid!
Also, our Pros get paid for auditions as well (if they pass quality control).
We are currently supporting 4 payment methods: Wire transfers, Wise, Revolut, and Payoneer.
You are under no obligation to accept projects by being a part of us. You are free to choose whichever projects you want to accept after reviewing the full scope of work, reward, and deadline to determine if you’d be interested to accept or reject the project. Also, if you’re unavailable for whatever reason, you can set your vacation settings. This way we won’t send you projects when you’re unavailable. It’s important to note that if you mark yourself as available for Bookings, and you’re not marked as on vacation, your platform stats would get impacted.
Yes. We promise our clients only the highest quality and only experienced professionals can provide that. Also, our Pros must have access to the professional tools, equipment, and/or software necessary to complete the project. Learn more about our quality control standards here.
Absolutely! Your freedom is very important to us. We do not require your exclusivity in any shape or form. You’re free to expand your business on as many fronts as you’d like.
While working on any Bunny Studio project, you should consider Bunny Studio as your end client. As a provider, we manage the communication with our own clients. It’s important to note that reaching out to our clients is considered a breach of the creator agreement between us and our Pros.
We are legally bound with our clients with a confidentiality agreement. Our Bunny Pros are only allowed to showcase the work of clients who have explicitly given permission to do that.
If you are part of our voice over service, our system automatically uploads samples to the Pros’ profile only if the client has given permission to share it. This means that if the work doesn’t appear in your profile, then the client hasn’t given permission to share it.
Having said that, you’re allowed to share your Bunny Studio Profile link anywhere.
If you are unsure, please email support@bunnystudio.com, and we’ll let you know!
We work with over 50,000 clients, including large multinational companies, SMEs, and others.
Our HQ is in San Francisco, but we’ve been a fully remote company since 2012.
You can work with us from anywhere in the world, so long as you have internet.
Email us at support@bunnystudio.com and we’ll get back to you about any questions you may have. Also, if you have a project that has any issue, always raise a flag or Request Help (In our new fulfillment).
We honor a 7-35 day window after project approval to attend to project revisions. You’ll be compensated accordingly based on how many changes are requested and whether the changes were in the original brief or not. Our clients can request revisions up to 28 days after receiving the deliverable, and 7 additional days once the deliverable has been approved by the client.
Our project invitations algorithm is based on the Pro’s overall stats, rates, and availability.
