Phone operators need to be friendly because they speak to everyone. If you've used a mobile phone before, and you couldn't reach someone, you have heard a phone operator voice. Phone operator voices are customized responses that give you feedback when you're using a given mobile service. The voice you use needs to be universally understandable to cater to customers from different parts of the world. However, for regional mobile services, the phone operator voice can be customized to a specific language.
Phone operator voices assist customers by answering commonly asked questions, transferring calls, logging data about outgoing and incoming call, and generally providing vital information about different mobile services. These voices save telecommunication companies money dedicated to dealing with repetitive tasks. Most of the time, phone operator voices are computerized to avoid biases.
Phone operator voices target everyone who uses mobile services. You will notice that each SIM card you use has a specific mobile operator voice. Telecommunication companies thus use recorded phone operator voices to ensure their customers get immediate responses to commonly asked questions.
We've already established that phone operator voices target everyone. However, the kind of issue the voice addresses will ultimately determine the tone that the phone operator should have. Even though all mobile operator voices are friendly, the voice ranges vary depending on the issue being addressed. A phone operator's voice can be attractive, thoughtful, or reassuring.