Question 1

How does your {{deliverable}} quality control work?

Accepted Answer

At Bunny Studio, we have a translation quality team to ensure all projects are delivered without mistakes.
 
 Our stringent standards include thorough proofreading and strict formatting to eradicate content omissions, prevent unnecessary additions, and precise redaction and idiomaticity. Our team also reviews the content to ensure its tone of voice, word count length, and composition structures are accurately applied. These guidelines ensure that our translation services are consistently ready for publication or distribution.

Question 2

What is the difference between Bunny Studio's translation services and online translation services?

Accepted Answer

Unlike other automated or machine translation platforms, all our translation and transcreation projects are delivered by human bilingual writers. Because of this, we appropriately capture nuances to convey content as close to the original as possible. We also fully manage your entire project, so you never have to coordinate with freelancers or spend hours headhunting for the right talent. Plus, we support all our projects with unlimited revisions and 24/7 support.
 
 Above all, we stringently pre-vet all our Bunny Pros and only accept the top 4% of translator applicants. Add to that our rigorous quality control reviews and a money-back guarantee, and your investment is risk-free. Say goodbye to abandoned projects and missed deadlines caused by unpredictable outcomes.

Question 3

What is the difference between your translation and transcreation services?

Accepted Answer

Our professional translation services focus on replacing content word by word in a new language. Translated content at Bunny Studio is delivered line-by-line using our translation template so that no content is omitted or added to the original. Our professional translation service is often used for localizing documents, user manuals, and other instructional material. 
 
 On the other hand, our transcreation service is a 2 step process. It requires translation and then adaptation. The final outcome focuses on conveying your message and concept in a new language. This includes capturing the original style, intent, and tone, and the length of transcreated content can vary. We recommend using our transcreation services for written projects that require creative adaptations. Some examples include brand-related puns, slogans, taglines, and marketing materials.

Question 4

Do you charge extra for revision requests?

Accepted Answer

No. Revisions are included in your fees!
 
 We want you to love your  project and are here to help otherwise. The flat rate you pay includes unlimited revisions so long as the requests are made within 90 days of your project creation. 
 
 So long as instructions or creative direction for the revision do not stray from your initial project brief, no additional costs will be incurred.

Question 5

How do I start a {{deliverable}} project with Bunny Studio?

Accepted Answer

With Bunny Studio, you can start a  project in 2 minutes.
 
 To begin, click on ""CREATE A PROJECT"" and drag and drop video files, scripts, and samples through our user-friendly project form. Include detailed instructions such as file labeling instructions, sections of video you want edited, or preferred language in your project brief, and submit. 
 
 Next, our Bunny Pro will get to work on your masterpiece, after which our in-house team will review the completed project against our stringent quality standards. 
 
We will notify you when your project is ready for download, but we are always just a click away! Contact us via our 24/7 live chat or email us at [support@bunnystudio.com](mailto:support@bunnystudio.com) anytime if you need tailored assistance.

Question 6

Can I make changes to my {{deliverable}} project after submitting it?

Accepted Answer

That depends on whether we've started working on your . Once you've filled up and submitted the project form along with your payment, our creative specialists will approve your project to ensure all instructions are clear before sending it to a Bunny Pro. You can still modify or edit your project if the Bunny Pro has not accepted the work. 
 
 To do so, click on ""modify project"" to access a project form with your pre-filled information. The modified project will replace your first project, but keep in mind that the price may change according to your requirements. 
 
 If your project shows ""The Bunny Pro is working on your project"" on the dashboard, don't worry. You can still request a revision once the Bunny Pro delivers your project. However, if you're on a time crunch, contact our live chat or email [support@bunnystudio.com](mailto:support@bunnystudio.com) for assistance.

Question 7

Do you have any sort of deal for large volume {{deliverable}} projects?

Accepted Answer

Yes, we do! 
 
 Aside from on-demand projects, we also offer a monthly subscription plan for clients with recurring creative services needs. Project hours can also be used on other formats of projects such as audio, video, and design. The value-added subscription includes unlimited concurrent projects, your own curated team of Bunny Pros, and a dedicated project coordinator. To find out more about our subscription plan, visit [https://bunnystudio.com/plans/](https://bunnystudio.com/plans/).
 
 If you have a large-scale  project but are not looking to pay for a subscription, contact us via our live chat or email to [support@bunnystudio.com](mailto:support@bunnystudio.com), and our special operations team will cater to your project's needs.

Question 8

What forms of payments does Bunny Studio accept?

Accepted Answer

We accept payments through PayPal and credit cards. Bank wires are only available for clients based in the US. Please contact us through [inboundsales@bunnystudio.com](mailto:inboundsales@bunnystudio.com) for further instruction in case you're paying with a bank wire or have any questions about payment forms.

Question 9

What can I do if I'm not satisfied with my {{deliverable}} project?

Accepted Answer

Bunny Studio's  services are risk-free because of our money-back guarantee.
 
 We support our satisfaction guarantee policy with unlimited revisions, Bunny Pro pre-vetting, and in-house quality checks to ensure deliverable standards. 
 
 Should your audio project still not meet your expectations, you have the right to reject the deliverable, in which case, we will credit the entire amount back to your balance. 
 
 However, do note that refunds can only be requested up to 28 days after project completion. If you would like to request a refund, contact us through our live chat or email [support@bunnystudio.com](mailto:support@bunnystudio.com).

Question 10

Can I speak to my Bunny Pro directly about my project?

Accepted Answer

At Bunny Studio, all  services include complete project management by our team. That means you save hours on headhunting and freelancer coordination. 
 
 Since our audio Bunny Pros work from all around the world, they may be in a different time zone from you. That's why we have a 24/7 support team to assist you in all projects. You can also schedule a call with us through our live chat for tailored assistance.
 
 Alternatively, If you want to instruct your Bunny Pro personally, you can record a file and upload it during your project submission. You can also include further instructions when requesting revisions.

Question 11

What other translation-related services do you provide?

Accepted Answer

On top of written translation, we also provide dubbing, transcreation, subtitles, closed captions, podcast localization services, and more. With Bunny Studio, you can access Bunny Pros, track all projects, and centralize all your invoices from one straightforward dashboard.

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Frequently asked questions about our translation services

How does your translation service quality control work?

What is the difference between Bunny Studio's translation services and online translation services?

What is the difference between your translation and transcreation services?

Do you charge extra for revision requests?

How do I start a translation project with Bunny Studio?

Can I make changes to my translation project after submitting it?

Do you have any sort of deal for large volume translation projects?

What forms of payments does Bunny Studio accept?

What can I do if I'm not satisfied with my translation project?

Can I speak to my Bunny Pro directly about my project?

What other translation-related services do you provide?

Why choose Bunny Studio’s translation services?

Our Bunny Pro translators

Our risk-free policy

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